--- title: Healthcare Privacy Policy Details | Patient Connect description: Review Patient Connect’s privacy policy for HIPAA-compliant healthcare scheduling. Learn how we protect patient data. Explore our commitment today! --- [![Medical Answering Service And EHR Patient Scheduling - Patient Connect](https://pcmcc.com/hs-fs/hubfs/Medical%20Answering%20Service%20And%20EHR%20Patient%20Scheduling%20-%20Patient%20Connect.webp?width=185&height=58&name=Medical%20Answering%20Service%20And%20EHR%20Patient%20Scheduling%20-%20Patient%20Connect.webp "Medical Answering Service And EHR Patient Scheduling - Patient Connect")](https://pcmcc.com/) - [Why Patient Connect](https://pcmcc.com/why-patient-connect) - [How It Works](https://pcmcc.com/how-medical-scheduling-works) - Solutions - [Scheduling Receptionists](https://pcmcc.com/ehr-scheduling-services) - [Insurance Verification](https://pcmcc.com/medical-insurance-verification) - [Patient Portal Support](https://pcmcc.com/patient-portal-support) - [Blog](https://pcmcc.com/blog) - Resources - [Case Studies](https://pcmcc.com/case-studies) - [Guides](https://pcmcc.com/guides) - [Referral Partners](https://pcmcc.com/referral-partners) - [FAQs](https://pcmcc.com/faqs) - [About Us](https://pcmcc.com/about-us) - [Join Us](https://pcmcc.com/career-opportunities) - [Google Reviews](https://g.page/r/CRoecgAjNDRpEBM/review) - [TrustPilot Reviews](https://www.trustpilot.com/review/pcmcc.com) [Login](https://thepaymentportal.com/index.php?compcode=CC0D-7B85-322E-8AD6) [Start Today!](https://pcmcc.com/contact-us) - [Why Patient Connect](https://pcmcc.com/why-patient-connect) - [How It Works](https://pcmcc.com/how-medical-scheduling-works) - Solutions - [Scheduling Receptionists](https://pcmcc.com/ehr-scheduling-services) - [Insurance Verification](https://pcmcc.com/medical-insurance-verification) - [Patient Portal Support](https://pcmcc.com/patient-portal-support) - [Blog](https://pcmcc.com/blog) - Resources - [Case Studies](https://pcmcc.com/case-studies) - [Guides](https://pcmcc.com/guides) - [Referral Partners](https://pcmcc.com/referral-partners) - [FAQs](https://pcmcc.com/faqs) - [About Us](https://pcmcc.com/about-us) - [Join Us](https://pcmcc.com/career-opportunities) - [Google Reviews](https://g.page/r/CRoecgAjNDRpEBM/review) - [TrustPilot Reviews](https://www.trustpilot.com/review/pcmcc.com) [Login](https://thepaymentportal.com/index.php?compcode=CC0D-7B85-322E-8AD6) [Start Today!](https://pcmcc.com/contact-us) # Patient Connect **Privacy Policy** Last Updated: September 2026 At Patient Connect, a division of Rutherford Telephone Answering Service Inc.,("Company," "we," "our"), we prioritize the privacy of our clients, their end-users, and our website visitors ("User," "you," "your"). This Privacy Policy describes how we handle the personal and sensitive information ("Personal Information") that we collect through our website and the provision of our services ("Services"), as defined in our Service Terms and Conditions available at \[Terms and Conditions URL\]. **1. Definition of Personal Information** For the purposes of this Privacy Policy, "Personal Information" refers to any information that can identify, relate to, describe, be associated with, or be reasonably linked to a specific individual or household. This includes, but is not limited to: - Identifiers such as names, addresses, phone numbers, email addresses, and usernames. - Sensitive Personal Information including government ID numbers, racial or ethnic origins, religious beliefs, health information, and message contents when we are not the recipient. - Protected classification information such as race, citizenship, marital status, medical conditions, sex, sexual orientation, and military status. - Biometric information including voice patterns, keystrokes, and other behavioral or biological characteristics. - Internet or other electronic network activity information such as browsing history and interactions with our website. - Employment-related information such as current or past job history. - Non-public educational information protected under certain laws. - Commercial information including records of personal property, products, or services purchased, obtained, or considered. - Inferences drawn from the above information to create a profile about an individual's preferences, characteristics, and behavior. Personal Information does not include publicly available information, aggregated data, or information that has been de-identified. **2. Collection of Personal Information** We collect Personal Information from various sources, including directly from our clients and their end-users, through our website, and from third-party services. We collect this information for the purpose of providing our Services, which include phone, text, chat, and email communications, as well as other channels as needed. **3. Use of Personal Information** We use Personal Information to provide and improve our Services, to communicate with you, to support our clients, and to comply with legal obligations. We may also use this information for marketing purposes, with your consent where required by law. **4. Sharing of Personal Information** We may share Personal Information with our affiliates, service providers, and other third parties as necessary to provide our Services, to comply with legal obligations, or for other purposes disclosed in this Privacy Policy. We require all third parties to respect the confidentiality of your information and to treat it in accordance with the law. **5. Security of Personal Information** We take the security of your Personal Information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. **6. Cookies and Other Tracking Technologies** We may use cookies and similar tracking technologies to collect information about your interaction with our website and Services. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or Services. **7. Your Rights and Choices** You have certain rights regarding your Personal Information, including the right to access, correct, delete, or restrict its use. You may also have the right to object to certain processing activities or to receive a copy of your Personal Information in a usable format. To exercise these rights, please contact us at the contact information provided below. **8. Changes to This Privacy Policy** We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website and indicate the date it was last revised. **9. Contact Us** If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Patient Connect, a division of Rutherford Telephone Answering Service Inc., Email: support@pcmcc.com [![Medical Answering Service And EHR Patient Scheduling - Patient Connect](https://pcmcc.com/hs-fs/hubfs/Medical%20Answering%20Service%20And%20EHR%20Patient%20Scheduling%20-%20Patient%20Connect.webp?width=185&height=58&name=Medical%20Answering%20Service%20And%20EHR%20Patient%20Scheduling%20-%20Patient%20Connect.webp "Medical Answering Service And EHR Patient Scheduling - Patient Connect")](https://pcmcc.com/) Patient Connect simplifies your patient scheduling process. 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