Schedule Patients
40% Faster in Your Chosen EHR

 

Get patient schedulers to handle all your patient calls and book patient visits in the EHR system, without the headache of constant hiring and training.

 

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What Patients Want, Solved With EHR Scheduling Services

50%

Say a single digital experience can ruin their whole time with a healthcare provider.

Our teams get an outstanding 4.9 out of 5 patient satisfaction score rating, reflecting their strong commitment to excellence.

60%

Aren’t willing to hold for more than a minute on a call with a provider.

Meanwhile,  we answer 95% of all calls within 20 seconds, shortening the time on hold and improving how patients perceive you.

68%

Want the option to book, change, or cancel appointments online. 

Our EHR patient scheduling services offer exactly that, ensuring flawless appointment scheduling and a 99.5% accuracy rate.

80%

Don’t get their issue resolved on the first call to a medical practice. 

Unless they reach our agents. Medically trained and fluent in EHR, they consistently deliver a 90% First Call Response rate.

Effective Scheduling Without Constant Ringing

Streamlined Epic Scheduling Process

Silence the Buzz

Say goodbye to constant phone distractions. Our remote scheduling agents handle it all—triaging calls, verifying insurance, and booking directly in your EHR/EMR. With 90% of inquiries solved at the first contact, peace is just a call away.

Improved Patient Experience

Ensure Highest Standards

Medically and HIPAA-trained and well-versed in managing patient data in EHR and EMR platforms, our medical receptionists are held to a high standard, maintaining a call quality score above 90% every month.

Multilingual Assistance

Provide Multilingual Support

Receptionists are the voice of your office. Let it reach all your patients, no matter the language they speak. We can match you with medical receptionists who speak Spanish, Korean, Polish, and other languages you may require.

Full PHI Protection

Protect Patient Data

We take your patients' Personal Health Information safety seriously. Our scheduling experts undergo federal background checks and complete HIPAA compliance certification courses before interacting with your patients.

Skills Backed

Trust the Experience

We vet the best of the best during the recruitment and training processes. Your designated Scheduling Receptionists have at least two years of practical EMR scheduling experience and medical front-desk expertise.

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Support for all major EMRs

How We Schedule Patients

A patient calls your office to schedule a doctor's appointment.

The call is answered by a scheduling services agent trained in booking appointments directly within your EMR.

Accessing the patient's chart, the receptionists verifies the patient's data and insurance.

If everything is in order, the agent makes an appointment, according to the doctors' availabilities.

All new data is saved in your practice's EMR system for future scheduling.

Simplify Your Scheduling Services

Get Started With Medical Scheduling Services

Discover new ways to improve your practice's workflow and learn how trusted patient scheduling services can streamline day-to-day administrative tasks. 

Get a quick start guide to scheduling services and learn about the set up, costs, and what's needed to start.

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We're hiring! Are You Interested in Joining the Patient Connect Team?

Click on the button below to apply and find your place with us!

Join Patient Connect!

 

Learn More About How Patient Connect Can Help Your Practice

We’re here to take the stress of answering calls and scheduling appointments off your plate. Book a call below and let’s talk about how we can help your clinic, hospital, or practice run smoother.