Connecting You
and Your Patients Since 1998
Seamless customer experience and patient-centric healthcare should go hand in hand. Our patient scheduling solutions are the bridge that brings them together.
Our Story
Although healthcare continuously grows in skilled professionals and life-saving technologies, patient communication remains neglected. Long hold times, unanswered calls, and tasks piling up jeopardize doctors' success. The same goes for cryptic medical jargon, language barrier, and limited time during appointments, leaving patients feeling rushed or unheard.
Seeing these challenges as patients and understanding the struggles of healthcare providers, we designed a solution that eliminates communication barriers and keeps patients engaged. We devoted ourselves to building a medical-only scheduling service to cater specifically to the medical industry, addressing its unique pain points and seeking tailored solutions.
Thus, we built an extensive network of remote medical receptionists fully trained in the Epic® EMR system and experienced in patient communication. Our sole focus on the medical industry, high-touch, personalized services, and close bonds with our clients have helped us establish a stable position as a healthcare call center industry leader.
Journey Through Excellence:
Two Decades of Innovating Patient Communication
1998
Patient Connect founded with the mission to revolutionize patient communication in the healthcare industry.
2003
Introduced the patient-centric communication model, focusing on empathy and active listening, a departure from traditional, transactional call center interactions.
2008
Implemented cutting-edge call center technology to reduce wait times and streamline communication, dramatically improving patient satisfaction scores.
2016
Expanded operations to serve healthcare providers across the US, scaling up our workforce and technological infrastructure.
2020
Provided crucial support during the COVID-19 pandemic, handling unprecedented call volumes and offering reliable information dissemination during a global health crisis.
2024
Looking Ahead: Aiming to introduce AI-driven support solutions, further reducing response times while continuing to provide compassionate and reliable services.
Principles We Follow
Communication
First
Communication is the foundation of our work. We keep it clear and consistent within our team and with our clients.
Constant
Growth
We cherish continuous learning, incorporating newly acquired knowledge to constantly improve our services.
Team
Players
We care for each other as much as we care for our clients, bringing together people invested in quality healthcare.
Quality Over
Quantity
Instead of chasing numbers, we believe maintaining the highest medical industry standards is the key to customer satisfaction.
Have a Question?
Contact Us Directly!
If you want to know more about our work culture, job opportunities, or patient scheduling solutions, our team is happy to assist you.
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