Connecting You
and Your Patients Since 1998
Seamless customer experience and patient-centric healthcare should go hand in hand. Our patient scheduling solutions are the bridge that brings them together.
Our Story
Although healthcare continuously grows in skilled professionals and life-saving technologies, patient communication remains neglected. Long hold times, unanswered calls, and tasks piling up jeopardize doctors' success. The same goes for cryptic medical jargon, language barrier, and limited time during appointments, leaving patients feeling rushed or unheard.
Seeing these challenges as patients and understanding the struggles of healthcare providers, we designed a solution that eliminates communication barriers and keeps patients engaged. We devoted ourselves to building a medical-only scheduling service to cater specifically to the medical industry, addressing its unique pain points and seeking tailored solutions.
Thus, we built an extensive network of remote medical receptionists fully trained in the Epic® EMR system and experienced in patient communication. Our sole focus on the medical industry, high-touch, personalized services, and close bonds with our clients have helped us establish a stable position as a healthcare call center industry leader.
Journey Through Excellence:
Two Decades of Innovating Patient Communication
1998
Patient Connect founded with the mission to revolutionize patient communication in the healthcare industry.
2003
Introduced the patient-centric communication model, focusing on empathy and active listening, a departure from traditional, transactional call center interactions.
2008
Implemented cutting-edge call center technology to reduce wait times and streamline communication, dramatically improving patient satisfaction scores.
2016
Expanded operations to serve healthcare providers across the US, scaling up our workforce and technological infrastructure.
2020
Provided crucial support during the COVID-19 pandemic, handling unprecedented call volumes and offering reliable information dissemination during a global health crisis.
2024
Looking Ahead: Aiming to introduce AI-driven support solutions, further reducing response times while continuing to provide compassionate and reliable services.
Principles We Follow
Communication
First
Communication is the foundation of our work. We keep it clear and consistent within our team and with our clients.
Constant
Growth
We cherish continuous learning, incorporating newly acquired knowledge to constantly improve our services.
Team
Players
We care for each other as much as we care for our clients, bringing together people invested in quality healthcare.
Quality Over
Quantity
Instead of chasing numbers, we believe maintaining the highest medical industry standards is the key to customer satisfaction.
Perks and Benefits
Are you looking to handle overflow calls, improve customer service, and unburden medical staff? Take the first step, get in touch with us, and we'll take charge of the rest.
Find Your Place at Patient Connect
Choose one of the current openings, apply, and join us on the journey to seamless
patient communication.
Hours: 9a-5p EST
About Us:
At Patient Connect, we're dedicated to bridging the gap between healthcare professionals and their patients through efficient scheduling services. Our team works diligently to optimize medical practice schedules, ensuring a seamless patient experience and a more effective clinical operation.
Role Overview:
We are currently seeking an English and Spanish-speaking, detail-oriented, and patient-centric scheduler to assist with appointment bookings for medical offices across the West Coast. The successful candidate will be responsible for managing, coordinating, and scheduling patient appointments while ensuring a smooth and positive patient experience.
Key Responsibilities:
- Manage incoming calls and patient inquiries.
- Schedule, reschedule, or cancel appointments as per the patient or healthcare provider's requirements.
- Use the Epic EMR system proficiently to input and manage patient data.
- Coordinate with medical staff to optimize appointment slots.
- Handle patient communications with professionalism and empathy.
- Ensure HIPAA compliance in all communication and data management activities.
- Stay updated with the policies and procedures of each medical office you cater to.
Requirements:
- A minimum of 2 years of scheduling or administrative experience in the medical field.
- Proficiency with Epic EMR system. Strong communication and organizational skills.
- Ability to multi-task and manage time efficiently.
- Access to a stable internet connection and quiet workspace.
- Flexibility to accommodate varying shifts, including some evenings and weekends.
- Based on the West Coast for alignment with Pacific Time Zone operations.
Why Join Us?
- Competitive salary with performance incentives.
- Comprehensive training and development programs.
- Opportunities for growth within the company.
- Be part of a supportive and dynamic remote team.
- Contribute to enhancing the patient experience in the healthcare system.
To apply, please submit your resume and a brief cover letter detailing your relevant experience. We look forward to building the future of healthcare communication with you!
Patient Connect is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Hours: 9a-5p EST
About Us:
At Patient Connect, we're dedicated to bridging the gap between healthcare professionals and their patients through efficient scheduling services. Our team works diligently to optimize medical practice schedules, ensuring a seamless patient experience and a more effective clinical operation.
Role Overview:
We are currently seeking an English and Spanish-speaking, detail-oriented, and patient-centric scheduler to assist with appointment bookings for medical offices across the West Coast. The successful candidate will be responsible for managing, coordinating, and scheduling patient appointments while ensuring a smooth and positive patient experience.
Key Responsibilities:
- Manage incoming calls and patient inquiries.
- Schedule, reschedule, or cancel appointments as per the patient or healthcare provider's requirements.
- Use the Epic EMR system proficiently to input and manage patient data.
- Coordinate with medical staff to optimize appointment slots.
- Handle patient communications with professionalism and empathy.
- Ensure HIPAA compliance in all communication and data management activities.
- Stay updated with the policies and procedures of each medical office you cater to.
Requirements:
- A minimum of 2 years of scheduling or administrative experience in the medical field.
- Proficiency with Epic EMR system. Strong communication and organizational skills.
- Ability to multi-task and manage time efficiently.
- Access to a stable internet connection and quiet workspace.
- Flexibility to accommodate varying shifts, including some evenings and weekends.
- Based on the West Coast for alignment with Pacific Time Zone operations.
Why Join Us?
- Competitive salary with performance incentives.
- Comprehensive training and development programs.
- Opportunities for growth within the company.
- Be part of a supportive and dynamic remote team.
- Contribute to enhancing the patient experience in the healthcare system.
To apply, please submit your resume and a brief cover letter detailing your relevant experience. We look forward to building the future of healthcare communication with you!
Patient Connect is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hours: 9a-5p PST
About Us:
At Patient Connect, we're dedicated to bridging the gap between healthcare professionals and their patients through efficient scheduling services. Our team works diligently to optimize medical practice schedules, ensuring a seamless patient experience and a more effective clinical operation.
Role Overview:
We are currently seeking an English and Spanish-speaking, detail-oriented, and patient-centric scheduler to assist with appointment bookings for medical offices across the West Coast. The successful candidate will be responsible for managing, coordinating, and scheduling patient appointments while ensuring a smooth and positive patient experience.
Key Responsibilities:
- Manage incoming calls and patient inquiries.
- Schedule, reschedule, or cancel appointments as per the patient or healthcare provider's requirements.
- Use the Epic EMR system proficiently to input and manage patient data.
- Coordinate with medical staff to optimize appointment slots.
- Handle patient communications with professionalism and empathy.
- Ensure HIPAA compliance in all communication and data management activities.
- Stay updated with the policies and procedures of each medical office you cater to.
Requirements:
- A minimum of 2 years of scheduling or administrative experience in the medical field.
- Proficiency with Epic EMR system. Strong communication and organizational skills.
- Ability to multi-task and manage time efficiently.
- Access to a stable internet connection and quiet workspace.
- Flexibility to accommodate varying shifts, including some evenings and weekends.
- Based on the West Coast for alignment with Pacific Time Zone operations.
Why Join Us?
- Competitive salary with performance incentives.
- Comprehensive training and development programs.
- Opportunities for growth within the company.
- Be part of a supportive and dynamic remote team.
- Contribute to enhancing the patient experience in the healthcare system.
To apply, please submit your resume and a brief cover letter detailing your relevant experience. We look forward to building the future of healthcare communication with you!
Patient Connect is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Have a Question?
Contact Us Directly!
If you want to know more about our work culture, job opportunities, or patient scheduling solutions, our team is happy to assist you.
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