US Based Professionals
Clear communication is key in healthcare, and we ensure that every call is handled with professionalism and clarity by local patient access specialists.
Our Services
Full Spectrum Of Patient Access Solutions
At Patient Connect, we handle every aspect of patient access with precision and care. Our services are designed to reduce administrative burdens and increase the quality of service your patients receive.
Medical Answering Services
Never miss another patient call, with flexible scheduling options for your front desk.
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EHR Appointment Scheduling & Rescheduling
We manage scheduling and rescheduling to optimize patient flow.
Insurance Verification
Fast and accurate insurance verification to streamline intake.
Patient Intake & Data Entry
Accurate patient information entry for seamless record keeping.
Call Handling & Overflow
Ensure every call is answered, even during peak times.
Appointment Reminders & Follow-Ups
Reduce no-shows with timely reminders and follow-ups.
Patient Portal Support
Assist patients with accessing and using the portal.
Emergency Call Triage & Referrals
Prioritize urgent calls and provide quick referrals.
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Outbound Work Queue Management
Manage follow-ups and pending patient tasks efficiently.
SPECIALTIES
Trusted By Diverse Healthcare Specialties
We support healthcare practices in a wide range of specialties :
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Cardiology
Gynecology
Pediatrics
Orthopedics
Orthopedics
Behavioral Health
Dermatology
Multi-Specialty Clinics
Hospitals
HOW IT WORKS
Your Solution For Seamless Patient Access
Getting started with Patient Connect is easy and stress-free. Our onboarding process ensures your practice runs smoothly from day one.
STEP 1
Tell Us Your Needs
We’ll start with an assessment of your current patient access process. Whether you need help with appointments, insurance verification, patient intake, or outbound workqueues we’ll tailor our solution to meet your goals.
START YOUR FREE ASSESSMENT
STEP 2
Team Setup & Training
Based on your requirements, we’ll match you with our team of skilled professionals who are fully trained in your practice’s specific needs. They’ll be ready to hit the ground running, ensuring zero downtime and seamless integration.
SEAMLESS INTEGRATION
STEP 3
Go Live & Ongoing Support
Once we’re live, our team takes over patient scheduling, call handling, and insurance verifications, allowing you to focus on patient care. We offer continuous support to ensure you’re seeing the results you expect.
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THE TRUE COST OF
Delaying Patient Access Optimization
If you’re a COO or practice manager frustrated by the inefficiencies of in-house staffing, it’s time to consider the hidden costs of not outsourcing your patient access needs:
Increased Staffing Costs
Hiring, training, and managing in-house receptionists is expensive. Patient Connect eliminates the need for new hires, office desks, W-2 tax issues, as well as hiring and training overheads.
Frustrated Patients & Missed Appointments
Long hold times, missed calls, and errors in appointment scheduling lead to bad reviews and frustrated patients. With Patient Connect, you ensure every call is answered, and every appointment is closed.
Operational Bottlenecks
In-house teams can’t always handle the high call volumes and scheduling demands. Patient Connect can easily scale with your needs, keeping your operations running smoothly even during busy periods.
Distinct Advantage
What Sets Patient Connect Apart?
Unlike traditional BPOs, Patient Connect offers a premium service that goes beyond basic call center operations. We’re not just managing calls, we’re optimizing your entire patient access process from scheduling to follow-ups. Here’s why our clients choose us:
US Based Local Staff
All our receptionists are fluent in English and Spanish, ensuring that your patients have clear, professional communication every time.
HIPAA Compliance & Security
We prioritize the security of patient data, ensuring your practice remains compliant with the latest healthcare regulations.
Full EHR Integration
We don’t just handle calls, we integrate seamlessly with your existing EHR system to improve scheduling accuracy and reduce administrative burden.
Increased Appointment Closing Rates
We follow up with patients to ensure appointments are confirmed, reducing no-shows and increasing revenue.
Scalability for Growth
Whether you’re a small private practice or a large hospital, Patient Connect can scale to meet your needs, reducing your operational headaches and expanding your practice effortlessly.
OUR TESTIMONIAL
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What Our Clients Are Saying
Partnering with Patient Connect has been one of the best decisions we’ve made. The quality of service has been exceptional, and our staff is finally able to focus on patient care instead of managing administrative tasks.
Terri Wilson
ONE BEHAVIORAL HEALTH CLINICPatient Connect’s team is professional, efficient, and responsive. They’ve significantly reduced our call wait times and improved scheduling accuracy. Our patients are more satisfied, and our revenue has grown as a result.
Liz Robins
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CEO’s Message
At Patient Connect, our mission is simple: we help healthcare providers streamline their operations, reduce overhead costs, and improve patient experiences. We know the challenges healthcare practices face, and that’s why we’ve built a dedicated team of experts who are ready to serve as an extension of your practice.
I look forward to partnering with you and helping your practice achieve greater efficiency, higher patient satisfaction, and increased revenue.
Benjamin Pure, CEO
PATIENT CONNECT
Common Queries
Asked Questions
How Does Patient Connect Ensure HIPAA Compliance?
We are HIPAA-compliant and adhere to the strictest security measures to protect patient information. Our team is trained to handle sensitive data in line with all privacy regulations. We are audited annually by a 3rd party HIPAA compliance vendor.
What Types Of Practices Can Benefit From Patient Connect?
Our services are designed to support a wide range of healthcare practices including clinics, hospitals, and specialized medical services.
How Quickly Can I Implement Patient Connect’s Services?
Implementation is quick and efficient, typically taking only a few days depending on your practice size and requirements.
Is Patient Connect’s Service Scalable For Larger Practices?
Yes, our service is scalable and can easily accommodate both small practices and larger healthcare networks.
What Does The Process Look Like?
Our process includes onboarding, setup, staff training, and continuous support to ensure smooth integration into your practice.
