Step-By-Step Online Patient Scheduling
Remove guesswork, build confidence!
Learn how we'll handle your project — from the initial contact
all the way to the launch day.
You Start, We Deliver
Are you looking to handle overflow calls, improve customer service, and unburden medical
staff? Take the first step, get in touch with us, and we'll take charge of the rest.
Your Needs First
After we receive your contact information, we'll schedule a call to learn more about your pressing problems, current staffing situation, and patient appointment scheduling requirements. You'll have a chance to ask questions and learn more about our services and how they can benefit your practice.
Creating Guidelines
for Your Receptionists
Once we understand the scope of our project, we'll help you complete your application. This will include questions about your daily practice, appointment schedule, and Epic® patient details. We'll then create custom training material for your scheduling receptionists based on the provided information.
Coordination Meeting
Next, we will schedule a meeting to discuss the application with your project's coordinators, managers, and doctors. This is where we agree on the number of needed receptionists and the scope of work. Based on the complexity of your scheduling needs, one receptionist can typically answer 80-100 calls daily.
Preparing to Go Live
With a complete understanding of your needs and requirements, we'll be ready to start your customized Epic® receptionist training, request all necessary login credentials, and choose the go-live date. This process usually takes about 4 weeks.
Post-Launch Updates
Depending on your preferences, we'll meet regularly to report on our receptionists' performance, share your patients' reviews, and discuss future changes. We usually start with daily touch points, moving to 2-3 times a week and once weekly after 2-3 months.
Find Out More About Our Online
Patient Scheduling Solutions
Scheduling
Receptionists
Trained in Epic®
Reduce inbound call volumes to relieve office staff, prevent front-desk burnout, and combat staff shortages.
Patient
Insurance
Verification
Check every patient's insurance coverage and benefits in real time to reduce bad debt and simplify your workflow.
Patient
MyChart
Support
Answer all urgent requests and provide continued patient support directly in the Epic® EMR system.
Switch to Patient Connect Scheduling Today!
All it takes is five easy steps. Ready to try?
Leave your contact details in the calendar below to schedule a quick call.
We'll get back to you to discuss your front-desk needs and expectations.
