Medical Answering Services and EHR Patient Scheduling Services - Patient Connect

"We are impressed with their transformation to our appointment scheduling process. Before working with them, we had long hold times and regularly had 75+ patient voicemails at the end of each day.

The team they built for our practices is very well-versed in scheduling and they seamlessly took over our appointment scheduling and refill request hotline. They significantly reduced hold times and eliminated most of the scheduling errors my in-house team was making. My doctors were initially nervous, but their contribution has helped our practices and enabled my staff to focus more on our in-house patients."

"As a cardiac clinic, we have complex scheduling guidelines. Before their involvement, managing our complicated appointment scheduling in-house was a constant challenge that often led to scheduling conflicts and administrative overload on my clinical team.

Their team navigated our guidelines with impressive precision and adaptability, streamlining the process in a way we didn't anticipate. This partnership has made my life much easier and improved our operational efficiency."

"We cater to a community of patients who often require increased care and attention. Our patients usually have pressing, sensitive needs, making efficient and compassionate communication essential. Patient Connect has demonstrated remarkable professionalism in handling these delicate interactions with empathy and respect.

The reliability of their scheduling services has noticeably reduced the anxiety and uncertainties for our patients. The seamless integration has significantly lightened the administrative load on our practitioners.

"We began working with Patient Connect two months ago, and the onboarding process was seamless and respectful of our time.

Stephanie was our onboarding manager and she handled everything efficiently. There was no downtime in our scheduling, and our patients have already noticed the improvement. We plan to integrate our other locations in the coming weeks."