Run Your Practice
Stress-Free With Our Expert Receptionists Working Directly Within Your EMR System

Reduce hold times, schedule more appointments, and lower no-show rates. Start with our remote medical receptionists today so you can focus exclusively on patient care.

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Why Patient Connect?

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Enhance Patient Experience

Is your front desk short-staffed? Partner with our experienced, medically trained customer care receptionists to help with your scheduling needs and ensure the highest quality care for your patients.

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Protect Medical Data

Our HIPAA-compliant receptionists schedule patient appointments directly within your practice’s EMR. This ensures all sensitive PHI is organized, safe, and secure.

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Reduce Hold Times by 30%

Eliminate concerns over staffing shortages and long hold times once and for all. We provide a robust team structure, complete with fully trained auxiliary schedulers, ensuring you always have the requested number of scheduling receptionists answering your calls.

Why Choose Us?

30
Years of patient appointment
scheduling experience
99.999
%
Uptime SLA ensuring we can always answer
your calls
4
M
Number of calls handled
annually
Epic
eClinicalWorks
Cerner

What Are Our Clients Saying About
Patient Connect

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"We are impressed with their transformation to our appointment scheduling process. Before working with them, we had long hold times and regularly had 75+ patient voicemails at the end of each day.

The team they built for our practices is very well-versed in scheduling and they seamlessly took over our appointment scheduling and refill request hotline. They significantly reduced hold times and eliminated most of the scheduling errors my in-house team was making. My doctors were initially nervous, but their contribution has helped our practices and enabled my staff to focus more on our in-house patients."

Kathy Robertson Twin Rivers Medical Group
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"As a cardiac clinic, we have complex scheduling guidelines. Before their involvement, managing our complicated appointment scheduling in-house was a constant challenge that often led to scheduling conflicts and administrative overload on my clinical team.

Their team navigated our guidelines with impressive precision and adaptability, streamlining the process in a way we didn't anticipate. This partnership has made my life much easier and improved our operational efficiency."

Becca Bowden Southeast Cardiology
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"We cater to a community of patients who often require increased care and attention. Our patients usually have pressing, sensitive needs, making efficient and compassionate communication essential. Patient Connect has demonstrated remarkable professionalism in handling these delicate interactions with empathy and respect.

The reliability of their scheduling services has noticeably reduced the anxiety and uncertainties for our patients. The seamless integration has significantly lightened the administrative load on our practitioners.

Terri Wilson One Behavioral Health Clinic
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"We began working with Patient Connect two months ago, and the onboarding process was seamless and respectful of our time.

Stephanie was our onboarding manager and she handled everything efficiently. There was no downtime in our scheduling, and our patients have already noticed the improvement. We plan to integrate our other locations in the coming weeks."

Liz Robins Advanced Dermatology Associates

Increase Your Patients' Satisfaction
With Easy Doctor Appointment Scheduling

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Scheduling Receptionists Trained in Your EMR

Reduce patient hold times, schedule more appointments, and combat staffing shortages.

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Patient
Insurance
Verification

Check every patient’s insurance coverage, both within your EMR and on insurance websites, to reduce bad debt and simplify your workflow.

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Patient
Portal
Support

Our team will assist your patients in establishing their patient portal accounts to ensure they can readily access their health information and online services.

How to Get Started

01.

Assessing Your Needs

Talk to us about your current situation and goals, and we’ll suggest the optimal solution to fit your specific needs.

02.

Matching Your Workflow

Based on your requirements, we’ll prepare a timeline and a detailed set of scheduling guidelines for your future receptionists. We will screen, hire, train, and provide ongoing support for your scheduling team.

03.

First Tests

See your new team of scheduling receptionists in action and verify the results of our training sessions.

04.

Going Live

Enjoy the benefits of your new scheduling team (includes regular post-implementation meetings with your account manager).

Make Patient Scheduling Simple
Everywhere You Work

Private Practices

Patient Connect for Private Practices

Achieve work-life harmony and streamline patient care by letting us manage your scheduling duties.

Clinics

Patient Connect
for Clinics

Ensure quality patient interactions with our help to minimize wait times and keep your patients informed.

Hospitals

Patient Connect
for Hospitals

Increase patient attendance entrusting appointment management to receptionists trained in EHR.

Gain Insights From
Patient Scheduling Experts

Dive deeper into recent industry updates, find practical tips to improve your services,
and see experience-based examples of patient scheduling in action.

Already a Patient Connect client? Take a step further!
Become our Referral Partner to earn $2,000 for every successful signup.

Let's Patient Connect

Ready to improve your patient scheduling? We'll use our experience and EMR expertise to unlock your medical team's productivity.

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